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About Big Views

Welcome to Big Views, The Big Life group's portal to find out more about what our service users think.

Through delivering health and wellbeing, children and families, and skills and employment services across the north, we believe that we provide opportunities for people who often have the least. But we’re not perfect, and we don’t want to pat ourselves on the back for job well done. Every day, we want to keep on improving our services, and give more people the opportunities to change their lives for the better. And to do that, we need to find out what you think.

Big Views is the place where we can do that. It holds three kinds of activities:

  • surveys, so you can give us your feedback
  • mystery shopping opportunities, so you can test out our services and report back
  • the chance for you to tell your story, so that we can share great news, and reflect and improve on the not-so-good.

In return for completing these activities, we’ll give you reward points, which you can spend on vouchers for all kinds of high street stores, coffee shops and supermarkets.

Completing activities

You’ll find a full list of activities here. Some will be one-off activities, some you’ll be able to do every so often, and some you’ll be able to do as often as you like. Activities can take anything from five minutes to a couple of hours – and you’ll get more points the longer it takes.

Reward points

When you complete an activity, you’ll see it in your Activity History. Initially, the reward points will be ‘pending’. This just means that we’re looking over your feedback. We aim to do that quickly, and then your points will be approved, as long as you’ve given us appropriate feedback. To make sure your points are approved, before you begin a survey, make sure you know what we’re looking for – sometimes we’ll particularly want views from people who’ve accessed a certain service, or we’ll need feedback about specific buildings or events.

Spending your reward points

When you have enough approved points, you’ll be able to redeem them for one of our rewards. Every 10 points you earn is worth £1. Don’t worry if you haven’t done too many activities yet, our rewards start from as little as 10 points. Once you’ve placed an order, you’ll get an email confirmation right away, and we’ll aim to send your reward out to you within five working days.

Your data

We’re committed to keeping your personal data safe. The information that you give us on this website is not used on an individual basis without your consent. If you have any concerns about how your data, please read our Privacy Policy or get in touch.